| Opportunity Number: | 25586585 | | Company Name: | HSN | | Location: | St Petersburg, FL US | | Category: | Education, Training, & Library | | | Updated: 9/7/2010 |
Training Specialist
| Job Description: Facilitate call center policies and procedures to new and current hires in the customer care center.
Responsibilities: Responsibilities include but are not limited to:
· Delivery of technical and soft-skill learning & development programs
· Participates in designing and development of training materials in support of newly hired and tenured employees.
· Ensures materials support the learning needs of the participants.
· Performs needs analysis to determine potential training needs.
· Collaborates with the business to drive performance improvement.
· Applies adult learning methodology and varied teaching strategies to meet the needs of diverse learner groups.
· Applies effective on the job coaching techniques with new hire and tenured employees to enhance performance levels in support of business needs.
· Supervisory duties including but not limited to: addressing performance deficiencies, hiring/firing decisions and performance monitoring and development on a day-to-day basis for new hires and performance coaches.
· Creates and executes project plans to support departmental needs.
· Must be able to travel occasionally
· Gain working knowledge of HSNs Customer Care Business Model in order to effectively support and deliver effective customized learning experiences
Requirements:
Requirements: Minimum Requirements:
· 2 to 3 years platform training experience in a sales environment.
· Engaging facilitation skills
· Role model for effective leadership behaviors
· Ability to work both independently and as part of a team
· Able to operate effectively in a fast paced, changing environment
· 1year previous coaching experience.
· Ability to provide performance coaching in a Blended-learning environment.
· Proficient in Microsoft Word, Excel, and PowerPoint.
· Strong communication and interpersonal skills.
· Demonstrated ability to build relationship between diverse work groups.
· Demonstrated passion for life-long learning.
· Demonstrated ability to remain flexible and effective in a dynamic work environment.
· Exhibits enthusiasm and professionalism.
Preferred Requirements:
· Experience in measuring training effectiveness.
· Working Knowledge of all HSN Systems in the Call Center (ie. hsn.com, Content Studio).
· Expert knowledge of Sales and Customer Service in a Siebel platform.
· Previous training or facilitation experience
Schedule: Monday - Friday, 8am - 5pm, will vary due to business needs
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